CallIQ automatically turns your phone calls into searchable transcripts, AI summaries, quality scores, and coaching insights. It plugs into your existing Snapcom phone system, with no new hardware and no extra work for your agents.
CallIQ listens to every conversation and surfaces what matters, so your team can coach, sell, and resolve faster.
Word-for-word transcription with the agent and customer correctly identified, not "Speaker 1 / Speaker 2."
A concise summary, the key facts (names, account numbers, appointments, amounts), topics, and action items, all extracted automatically so no one has to listen back.
Every call is classified by outcome and scored for quality, with coaching opportunities flagged. Severe escalations and compliance risks raise critical flags for review, and real-time email or SMS alerts fire on the thresholds you set.
Turn on the analysis that matters for each team. CallIQ adapts what it looks for and how it scores. One platform, tuned for each department, with industry-specific analysis for verticals from automotive to healthcare to legal.
Booking conversion, promo & upsell uptake, revenue opportunity scoring, and a live deal pipeline.
Required-mention checks, payment-collection and follow-up adherence, and procedure gaps.
Cancel & freeze intent, churn-risk scoring, save-attempt quality, and frustrated-caller alerts.
Because CallIQ is built into the Snapcom phone system, it sees more than the conversation. It sees how every call moved through your business, and which calls never became conversations at all.
See exactly which menu options callers press, by site and by menu, and how many hang up without choosing. A weekly report lands in your inbox and the full breakdown lives in the app, so you can fix menus that lose callers.
Every missed caller in one worklist, de-duplicated to their latest attempt. Your team checks each one off as they call back, so no lead or customer slips through the cracks.
Follow each call through your phone system: auto attendant, queues, holds, parks, and transfers, ending with who answered. The full timeline sits right inside the call, so "what happened to that call?" takes seconds to answer.
CallIQ connects directly to your CRM and writes each call's AI summary, key details, and outcome to the right contact automatically. Reps and managers see the full story on every contact and deal, and nobody logs calls by hand.
Works with Salesforce and Zoho CRM, with Clio support coming soon. Each team member chooses whether their calls sync. The Snapcom Chrome extension adds click-to-call and recent-call context right in the browser.
Your team takes calls exactly as they do today on Snapcom.
Recordings flow in automatically and are securely stored.
Each call is transcribed, summarized, scored, and classified.
Insights land in dashboards, alerts, and post-call emails.
New to CallIQ? Request access and we'll set up a live walkthrough. Already a customer? Log in to your dashboard.