Configuration
Invite, update, and remove platform users.
Users
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Domain AI Configuration
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Event Subscriptions
| Reseller | Domain | Status | Posts | Errors | Preferred Server | Active Server | Window | Actions |
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Processing Queue
| Call | Stage | Waiting | Started | Updated | Actions | |
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Logs
Application Settings
Database Status
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API Keys & Credentials
Configure API keys and credentials for external services. Sensitive values are masked for security.
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Timeouts & Retries
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Feature Flags
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URLs & Branding
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AI Configuration
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Product Roadmap
Feature development progress and upcoming enhancements.
50+
Completed
Live
10
Planned
Upcoming
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📋 Feature Requests & Ideas
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Planned
Upcoming Features
Features planned for future releases.
Dashboard & UX
- 📋 Customizable Dashboard: Drag-drop widgets, hide/show sections, save per-user layouts
- 📋 Real-Time Updates: WebSocket-based live call counter and activity feed
- 📋 Export & Sharing: PDF reports, shareable dashboard links, scheduled email reports (CSV export already live)
- 📋 Mobile App: iOS and Android applications for on-the-go access
Analytics & Reporting
- 📋 Sentiment Journey Analysis: Track sentiment shifts during calls, identify recovery patterns
- 📋 Action Item Tracking: Completion rates, overdue items, velocity metrics
- 📋 Deal Prediction: Win probability, deal value forecasting, success factors
- 📋 Anomaly Detection: Alerts for sentiment spikes, volume drops, performance degradation
Infrastructure
- 📋 Comprehensive Code Review: Three-agent parallel review (Security, Performance, Data/Resilience) with unified synthesis report. Review prompts in
/review/directory. - 📋 Data Retention: Configurable per-domain retention with automated purging
- 📋 Database Optimization: Index analysis, slow query optimization
Quality Intelligence
- 📋 Business-Specific Tuning: Industry templates, custom opportunity types, compliance keywords
- 📋 Configurable Alert Thresholds: Admin UI for quality alert customization
Completed
Completed Features
All features currently live in production.
Core Platform
- Multichannel transcription with speaker identification
- AI-powered call quality scoring and insights
- Conversation metrics (talk ratio, questions, dead air, monologues)
- Email and SMS notifications with scheduled summaries
- PM2 cluster mode with auto-restart on boot
- CDR reconciliation (catches missed webhook events every 30 min)
Dashboard & Analytics
- KPI cards with sparkline trends and comparison periods
- Interactive filters with saved presets
- Drill-down navigation from charts to filtered calls
- Customizable panel layouts with drag-drop reordering
- Agent performance scorecards with AI coaching recommendations
- Call outcome funnel analysis with bottleneck detection
- Queue performance panel (wait times, abandoned rate, service level)
- Time-based analytics (volume trends, heatmap, peak times)
- Topic and keyword analytics with competitor tracking
- Tabbed panel consolidation (reduced from 26 to 12 panels)
- Customer analytics with repeat caller tracking and at-risk detection
- Customer history modal with call trends and quick actions
- Queue Statistics panel with real-time NetSapiens API integration
- Domain selector dropdown for multi-tenant analytics filtering
- CDR reconciliation (auto-catches missed webhook events every 30 min)
- Redis caching for dashboard analytics (15-20 min TTL, multi-tenant isolation)
- Redis session cache and API rate limiting (5 min session TTL, per-category limits)
- BullMQ background job queue for cluster-safe call processing (recordings, transcriptions, insights)
- BullMQ Phase B: Conditional polling (disabled when BullMQ workers are active)
- Department effectiveness comparison (success rates, duration, sentiment by department)
- CSV export for filtered calls data
- Dashboard data accuracy improvements (fixed AVG calculations, standardized quality bands, denominator visibility, data freshness indicators, filter consistency across all endpoints)
- Comprehensive in-app documentation with Help view, role-based content, and contextual tooltips
- Multi-Mode Analysis System: Sales, Compliance, and Retention focus areas with dedicated dashboards, call type detection, critical flags panel, and configurable domain-level analysis priorities
AI Assistant
- Natural language queries for call data exploration
- Filter application via conversation
- Admin configuration wizard for AI settings
- Chat logs dashboard with usage analytics
- 30+ query templates with contextual suggestions
Quality Intelligence (7 Phases Complete)
- Resolution tracking with confidence scores
- Missed opportunity detection (sales, appointments, upsells)
- Frustration and escalation risk scoring
- Tone and greeting quality assessment
- Communication gap detection
- Coaching recommendations with improvement moments
- CalliQ IQ Score with configurable weights
CRM & Integrations
- Salesforce, HubSpot, Pipedrive, Zoho, Close.com
- OAuth2 authentication with encrypted token storage
- Automatic and manual call sync with contact lookup
- NetSapiens user data integration for user management
Security & Administration
- Role-based access (Admin, Supervisor, User)
- Multi-tenant data isolation with domain scoping
- SQL injection and XSS protection audit
- System health monitoring dashboard
- User onboarding guide and feature tour
- Bulk CSV export (up to 10,000 rows)
- CDR-Only mode for HIPAA compliance (skip transcription/AI)
UX Enhancements (31+ Items)
- Thread management (notes, activity log, deletion)
- Speaker label auto-correction and manual override
- AI content disclaimer system
- Unified date range controls with presets
- Enhanced pagination (25/50/100/200 per page)
- Auto-refresh every 60 seconds on calls page
- Recording retry logic and expired URL recovery
- Smart direction filter defaults
- Call Details modal overhaul: Simplified sidebar (3 sections instead of 5), merged Quality + Conversation into single Insights tab with collapsible sections, Transcript now default tab
- Quality alert filtering: Skip notifications for short calls (<30s) and single-speaker calls (voicemails, hang-ups)
- Notification mode disclaimer in admin config (summary-only suppresses real-time alerts)
- And many more quality-of-life improvements...
CRM Integrations
Connect your CRM to sync call data and access contact information
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CallIQ Assistant Logs
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Sessions
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Messages
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Active Users
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Function Calls
Chat Sessions
| User | Domain | Messages | Functions Used | Started | Last Activity | |
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Function Usage
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🤖 AI Setup Assistant
Configure Domain